TIMWE Group

Client Manager

Description du poste

SCOPE & PURPOSE OF THE JOB:

The Client Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end, and specified deliverables.

KEY RESPONSIBILITIES:

The Client Manager will lead the entire project as well as liaise within the Client to grow the overall business as well as adjacent businesses with full ownership on the complete P&L Project Management, Strategy Development &  Create a detailed work plan which identifies and sequences the activities

• Define the scope of the project in collaboration with senior management
• Planning  &
• Project Management certification.
• Bachelor/ Masters Degree in Business or Marketing.
• Manage all project budget as per the accounting policies and procedures and monitor revenue performance.

 

SKILLS/EXPERIENCE REQUIRED:

• Set up files to ensure that all project information is appropriately documented and secured.
• Continuous strive to build and manage a network beneficial to company objectives.
• Leads and manages a team of Account Manager, Marketing Managers, and IT personnel to ensure growth, maintenance and delivery of all projects within the operator.
• Ensure excellent communication skills as well as the ability to work within a team environment and independently.
• Ensure long-term internal relationships through planning and workload management Consultancy
• Development and implementation of total end-to-end customer and CP contact plan in line with commercial objectives across all revenue accountability.
• Leads motivate and coordinates the work of different sales channels and managers under his responsibility during the active canvasses and establish synergy to maximize sales execution.
• Enhance the TIMWE presence within the operator, cultivates and maintains superior customer relationships with Senior Management in the Opcos.
• Prepare the overall sales plan together with partners and senior business management.

Relationship Management.

• Ensure that all financial, operational and regulatory records for the project are up to date.
• Conduct regular follows ups and reviews with the client to showcase the progress/performance of the project.
• Ensure relevant trackers are in place to track the effectiveness of the project executed.
• resources needed to successfully complete the project.  > Relevant experience Account Management, Product/ Marketing/ Sales
• 5 years of related experience in the Project management. & operations management in the telecom sector with commercial experience including in selling & Ability to work in fast-paced and flexibility to adjust to a permanently changing environment. Behaviours
• Preferably able to speak Arabic/ French – Tunisian nationals are preferred.
• Strong Team player.
• Self-starter and a proactive go-getter.
• Commercial / business requirement-oriented communication style.
• Strong understanding of the telco business.
• Strong communication skills to present, inform, and persuade high level internal and external customers.
• negotiating. &  Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Plan:

• Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
• Lead: Positively influence others to achieve results that are in the best interest of the organization.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve a problem, and make decisions that enhance organizational effectiveness.
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.  § Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Attributes