IT PROFILES FOR RHENUS LOGISTICS

TCC is recruiting for its client RHENUS LOGISTICS several IT profiles : 

• Profile 1: Service desk and quality support
• Profile 2: Datacenter and Infrastructure Management
• Profile 3: Quality and site support
• Profile 4: Application development testing and support
• Profile 5: SAP implementation support 

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Profile 1: Service desk and quality support
The following tasks will be performed: first level support, quality network infrastructure tasks, master data quality checks (Ticket clearing. Quality Assurance for Master database, Master Data Management, Completion of license data) 
General Skills:
• Excellent customer service, commitment, and loyalty
• Very good technical understanding
• Process knowledge
• High service motivation
• High willingness to learn
• Ability to work in a team
Language Skills:
• Native French speaking
• Very good written and spoken English skills (Level B2)
• Knowledge of German and other languages such as Italian and Spanish are optional
IT Skills
• Basic IT understanding
• High learning ability and willingness to learn for IT applications (Matrix42, AD, …) in order to develop good understanding of all IT processes and the entire IT landscape of Rhenus CIT
• Experience with Microsoft Office / Office 365
• Good knowledge of Excel
• Basic knowledge of business intelligence systems (Power BI) and service desk software solutions (Matrix42, especially in the Service Desk Module)
• ITIL Foundation (especially Incident Management) – optional 

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Profile 2: Datacenter and Infrastructure Management
System patching, backup checks, EDI-Implementing (optional)
General Skills:
• Excellent customer service, commitment, and loyalty
• Very good technical understanding
• Process knowledge
• High service motivation
• High willingness to learn
• Ability to work in a team
Language Skills:
• English Level B2 (written and spoken) 
• German language skills – optional
IT Skills:
• Ideally technical computer scientists or very experienced self-made system administrators
• Very good experience in system administration 
• At least 5 years of professional experience in Linux and Windows server administration
• At least 2 years experience with Tivoli Storage Manager
• At least 2 years of professional experience in EDI implementation (optional)

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Profile 3: Quality and site support
Translation of documents on demand from English to French, Maintenance of e-learning portal
General Skills:
• Excellent customer service, commitment, and loyalty
• Very good technical understanding
• Process knowledge
• High service motivation
• High willingness to learn
• Ability to work in a team
Language Skills:
• English Level C1
• German Level B2
IT Skills:
• Degree (Bachelor / Master) in Computer Science / IT-Security
• Process and Knowledge in ISO27001
• Practical experience in the subject area of at least 3 years (client management)
• Personal certification in the subject area (e.g. IT security, client management)

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Profile 4: Application development testing and support
Application Testing, Creation of approver in operational systems, Pre-qualification of errors
General Skills:
• Excellent customer service, commitment, and loyalty
• Very good technical understanding
• Process knowledge
• High service motivation
• High willingness to learn
• Ability to work in a team
Language Skills:
• English Level B2 (spoken and written)
• German Level B2 (spoken and written)
IT Skills:
• Proven Windows knowledge
• High technical affinity and technical understanding
• Good knowledge of Excel
• High confidence and reliability (access to the production environment)
• Quality awareness
• Enthusiasm for detail work and error analysis
• Ability to work in a team and a high willingness to learn
• Programming experience in Java (optional)

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Profile 5: SAP implementation support 
Creation of new associations in SAP (Master data creation), creation of roles corresponding with existing name conventions
General Skills:
• High-security sensitiveness
• High service motivation
• High willingness to learn
• Ability to work in a team
Language Skills:
• German Level B2 (80% German-speaking customers) 
• English language skills optional
IT Skills:
• SAP expert with certification on the FI module

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