Recruitment:

IT Support – Tunis – LAC 2Fluent in English

—————————————-

Neolians are looking for

a Technical Support Engineer

to provide enterprise-level assistance to our customers in the US.

Responsibilities:

• Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to the internal database or external resources to provide accurate tech solutionsEnsure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals

I will be waiting for your resumes: