Job ID# 60753
If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk.
Number 57 on the Fortune Magazine 100 Best Places to Work.
About Us
Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to keep our members, their loved ones, and their belongings protected.
We commit to every employee and community we serve by emphasizing employee development and charitable partnerships. That’s how we win Gallup’s Great Workplace Award year after year and why we’re ranked #57 among Fortune’s 100 Best Companies to Work For.
Your Team
We are growing our Personal Lines Service team in Grandview Heights, Ohio Personal lines provides service to our members, agents and business partners, delivering an easy, consultative experience at every touchpoint!
We have fun here working together as a team while also valuing individual contributions. Intuition and initiative are the keys to ensuring customer satisfaction – effective resolutions are found during the first call, for every member.
The main goal of the team is to deliver quality service and solutions that exceed our members’ expectations.
Reporting Relationships:
So, you think you’ve got what it takes to make the cut? Personal Lines Insurance Service Professionals are:
Job Summary
A typical day in the life of a Customer Service Associate:
You receive a starting salary of $34,800 with opportunities to increase pay based on performance.
Other benefits include:
Training & Work Schedule
Your career at Nationwide begins on December 2nd, 2019 with an award-winning 8 week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday–Friday, 8am-4:30pm followed by a regular, permanent work schedule of either:
5×8 11:30 AM – 8:00 PM or 4×10 9:30 AM – 8 PM with your choice of Tuesday or Thursday off (would be a semi-permanent choice, would not be able to change days off week to week).
Job Conditions
A fun contact center environment where extended hours of sitting and typing at your PC, complete with dual monitors and headset, are the norm. Member needs may warrant the need for schedule flexibility and potential overtime. On the odd occasion, you may have to lift something more than 20 pounds.
Job Description Summary
Responsible for providing an effortless customer experience through phone interaction in addition to e-mail, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions.
Job Description
Reporting Relationships:
Core Duties and Responsibilities:
Typical Skills and Experiences:
Job Conditions:
Overtime Eligibility: Nonexempt (Eligible)
Working Conditions:
Call center environment; may include 24/7/365 hours of operations. Role requires thorough training and onboarding that may differ from hired hours. Extended periods of sitting/using personal computer and phone. Non-standard hours may be required based on customer demand resulting in phone or other contact volumes. Flexible work options may be available after successful performance is obtained.
ADA:
The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
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