Welcome Center Representative

 

Lectra is hiring a  Welcome Center Representative in Casablanca

THOSE WHO DEMAND MORE, DEMAND LECTRA!

You know us better than you think! World-wide most of the leading companies in automotive interiors, furniture and fashion/apparel, use Lectra technology to design and produce their products. So take part in Lectra’s expertise and join  team!

The Welcome Center Representative will assist Lectra Customers and internal technical personnel with their first call regarding service issues related to Lectra solutions, received by the European Call Center. This position serves as first point of contact dealing directly with the customers to listen to their issues, to enter all details into EBS (Oracle) and to be responsible to dispatch to the right team with the correct responds times.

DUTIES AND RESPONSIBILITIES:

•          First point of contact for Lectra customers; understand customers’ situation, take notes of situation, validate contracts are in place.
•          Log all service calls and daily activities into the service monitoring software (Oracle EBS) and dispatches tasks into proper technical teams.
•          Ability to multi-task identifies and communicates business opportunities.
•          Respond to customer inquiries in writing.
•          Creates quotes for non-contract customers to purchase the service, and follows up until closed.
•          Other administrative customer service duties as assigned.

 

SKILLS AND EXPERIENCE:

•        College degree preferred
•        Fluent in French, intermediate in English
•        At least 1 year of helpdesk/call center experience
•        General Microsoft Windows experience
•        Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)
• This position requires a motivated self-starter with strong communication skills (French, English a plus) and strong customer service skills.
•        Ability to work a phone system and at times answer more than one call at a time.
•        Ability to navigate a computer and input data into a data entry program.
•        Good organizational skills
•        Excellent verbal and written skills in French required (English a plus)
•        Very strong customer service skills
•        Candidate will possess a positive attitude and be willing to be part of a team

WHY LECTRA?

• working for the world leader in integrated technology solutions with over 40 years of experience
• exciting and challenging position in a fast growing environment
• international and innovative company with worldwide 1,700 employees in 34 subsidiaries, offering solutions for prestigious customers in 100 countries
• attractive salary
• comprehensive on-boarding and mentoring

 

MAKE IT WITH LECTRA!

Come join us and be part of this success story! 

If you feel you possess the required qualifications, please send your application in English or French to

[email protected]

including salary expectations and earliest possible starting date.

We look forward to meeting you!