Focus is the entity of Focus group specialized in the IT Outsourcing and software development.

Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Siemens Networks, Continental, Parrot, SAP, Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development…

For our purposes, we are recruiting:

Technical Support Engineers

Mission:

Within a project team as a Technical Support Engineer, you will support an operator of a SAP BI client. Your duties will include:

• Managing technical incidents.
• Monitoring and managing the incidents.
• Ensuring quality of services provided on the perimeter of the support incidents.
• Diagnosing and / or resolving technical customer problems level 2 and 3.
• Ensuring preventive maintenance and customer relationship.
• Providing knowledge sharing.

Profile:

• Computer Engineer.
• Fluency in business English is required.
• Able to work effectively in a team environment.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Strong troubleshooting and problem solving skills.
• Focus on quality delivery.

About Focus Group :

Focus is a Tunisian Group specialised in software engineering and IT services.

With presence in Tunisia and in Europe, Focus offers a wide range of IT solutions in the areas of embedded systems, ERP and BI, IT infrastructure solutions…

Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-Siemens, Parrot or SAP

Focus is the entity of Focus group specialized in the IT Outsourcing and software development.

Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Siemens Networks, Continental, Parrot, SAP. Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development…

For our purposes, we are recruiting:

SAP ERP FI Support

Mission:

As part of The SAP ERP FI Support team, you will be responsible for assisting our customers by troubleshooting issues, answering questions and providing solutions for reported incidents. It also is a combination of post go‐live customer support and/or system administration.

Main responsibilities include the following:

Analyse the problem (troubleshoot), research solutions and provide solid answers easily understood by customers.

Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.

Document solutions to known issues and consulting questions.

Develop technical solutions to be posted to both internal and external knowledge base.

Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases.

Document issues in a CRM system and defects in our engineering tracking tool.

Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product.

Profile:

Master’s degree in Accounting.

Participation in the examination of the auditing is an advantage.

A good knowledge of accounting principles.

Good level of fluency in English (otherwise abstain).

Passionate about learning new concepts and technologies.

Excellent problem solving & analytical ability.

Strong team player and comfortable working on own initiative.

Excellent communication and presentation skills to effectively explain a solution to a customer’s problems.

About Focus Group:

Focus is a Tunisian Group specialized in software engineering and IT services.

With presence in Tunisia and in Europe, Focus offers a wide range of IT solutions in the areas of embedded systems, ERP and BI, IT infrastructure solutions…

Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-Siemens, Parrot or SAP.