Customer Services Analyst

Join the international Sales Services team as a Customer Services Analyst, where you will be playing a crucial role in supporting the customer service operations.

You will be responsible for analyzing customer inquiries, identifying trends, and implementing strategies to improve the overall customer experience

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Responsibilities:

Responsible for creating price sheets and entering prices (customer prices) for billing to external customers.
Ensure proper evaluation, preparation and comparison of documents (e.g. invoices, cancellation invoices, accompanying notices).
Collaborate in sales projects (e.g. coordination of delivery dates, writing accompanying notices of delivery documents for CKD/series, etc.).
Responsible for entering orders from the customer (EDI).
Ensure errors removal in the EDI; implementation of appropriate measures in collaboration with specialized departments (e.g. sales, production planning, etc.).
Responsible for introducing external contracts and internal orders.
Responsible for creating price sheets, taking into account previous prices/estimated prices for customers in the billing process.
Host data management (e.g. order reversal, account assignments / download locations, etc.).
Introduce and create Materials price sheets.
Promote and maintain an efficient collaboration, based on partnership with all departments with which it interacts.

Qualifications:

Bachelor’s degree in Business Administration, Finance, or related field.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Proficiency in Microsoft Excel and other data analysis tools.
Perfect English