Cimpress // RECRUTE :: Specialist, Customer Care UK CDD

Cimpress

 RECRUTE

Specialist, Customer Care UK

Description du poste

Job Board PostingAre you passionate about interacting directly with customers and helping to resolve their issues?As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class serviceYour Role Will Include

• Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
• Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Using appropriate systems and available resources as necessary to assist in responding to each request
• Supporting and providing information to all internal and external customers in a professional and courteous manner
• Participating in cross-functional communications and meetings to support the team/domain/center
• Performing additional responsibilities as required

In Return You Will Bring

• Undergraduate degree in Marketing or Business Administration preferred
• Strong command of the English
• At least one (1) year of customer service experience
• Previous experience in a multi-channel customer service environment preferred
• The ability to provide excellent customer service while multi-tasking
• Experience with graphic design and/or photo imaging design software a plus

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.