AMIDEAST / RECRUTE CDD
Customer Service Representative
- Job Title: Customer Service Representative
- Department: Tunisia Field Office
- Immediate Supervisor: Customer Service and Contracts Manager
- Salary: 1300-1600 TND per month gross
- Location: Tunis, Tunisia
Position Summary:
The Customer Service Representative is responsible for providing information about AMIDEAST services to prospective and current clients, as well as registering students for classes, taking their payments, keeping and organizing records of class participation, administering placement test both on and off-site, and contacting clients as needed. The CSR will also be frequently charged with other various tasks to support AMIDEAST’s business needs.
Tunisia’s field office in Tunis and branch offices in Lac II, Sousse, and Monastir offer educational information and testing services to students and professionals, as well as scholarship and exchange program administration services to a variety of sponsors, and provides professional development services including management, English language and test preparation training services to individual and corporate clients and government agencies.
Administrative Tasks:
- Provide clients with accurate and complete information and details related to all AMIDEAST programs and services (courses, classes, tests, …)
- Organize placement tests (date and timing) and enter all client placement test details and class/session information in the database
- Proctor Placement Tests on and off -site
- Maintain complete and thorough client records (waiting lists & contact numbers…)
- Advise, register and enroll clients in sessions/classes
- Maintain and provide financial accounts and reports and communicates with all departments when necessary.
- Create classes on internal information systems and enters necessary client information and updates
- Receive payment, generate receipts for services rendered and processes refunds
- Informs (via email or SMS) clients and teachers regarding changes in times/cancellations or circumstances that would alter the regular teaching schedule
- Record and convey client feedback to the relevant department to ensure services are responsive and improving
- Attends meetings with the Customer Service Supervisor and Contracts Manager, and English Language department updating any information, issues and enrollments, and other meetings upon request
- Provide administrative assistance to students, parents, and teachers on the weekends
- Maintain a thorough log of any issues /concerns that may arise during the weekend shifts to be shared with the Operations, CSR and EL teams the following Monday
- Help and/or replace colleagues by working temporarily in Lac II office when needed
Marketing and Promotion:
- Promotes all AMIDEAST products and services to clients
- Distributes new promotional flyers to clients in a timely manner
- Recommends products and services upon client request
- Attends events as assigned
Working Hours:
The Customer Service Representative will be working from Saturday to Wednesday as following:
- Saturday: from 11 am to 8 pm
- Sunday: from 10 am to 7 pm
- Monday- Wednesday: 8 am to 5 pm
Qualifications
- Bachelor’s Degree
- 1-2 years of administrative experience in a service oriented business
- Outstanding interpersonal and communication skills
- Ability to resolve client problems effectively and diplomatically, and in a timely manner
- Advanced English language proficiency
- Confidentiality regarding all AMIDEAST proprietary services and activities
- Excellent time management skills
- Attention to detail and assertiveness
- Demonstrated history of being responsible and reliable
- Knowledge of AMIDEAST products and services, preferred
This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary. AMIDEAST reserves the right to change duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Application deadline: November 10th, 2019.