Junior Customer Service Executive

 RESPONSIBLITIES

• Provide the clients, third Parties and other teams with the needed support
• appropriately identify the needs of both new and current customers to aid them in their success using our product.
• developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
• Taking client briefings and checking details and objectives for each project
• Control the quality of all work that is submitted to clients
• Identifying solutions to achieve the client’s requirements
• Monitoring all stages of a client’s project and keeping them informed of progress
• Responding to escalated customer support issues.
• Supporting the customer through a ticketing system and calls.
• Formulating and revising customer support policies and promote their implementation.
• Possessing excellent product & services knowledge to enhance customer support.
• Implementing customer support processes to enhance customer satisfaction.
• Contributing the work to the company’s knowledge base.
• Analysing, interpreting, and presenting results

QUALIFICATIONS

• A genuine passion for delivering outstanding, professional customer service – experience preferable.
• Natural communicator with strong oral and written communication skills – Able to communicate effectively at all levels in English.
• Attention to details and ability to numerate with an affinity for data
• Ability to work under pressure whilst maintaining a cool Outlook
• Good organizational and time management skills – resilient in the face of tight deadlines and comfortable managing multiple tasks.
• A personable and professional character that will allow you to build client rapport and to give clients / our UK team trust in your work
• Collaborator with great adaptability and flexibility to work cross functionally with other departments when needed to find suitable resolutions
• Tech savvy and preferably familiar with CRM solutions / willing to learn our product functionalities and processes
• Education level: Licence Degree minimum

Working at Acteol

• The job is based in ACTEOL office in Sfax, Tunisia.
• We are a growing software company, and we deliver on what we say we do!
• We take the development of our people very seriously!
• We will collaborate with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
• In addition to our standard benefits of 26 days holiday you will get a competitive salary, an annual performance related bonus and a clear career path.

Please use this link to apply:

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