About Access Now and the Helpline
Access Now is an international human rights organization dedicated to defending and extending the digital rights of users at risk around the world. By combining direct technical support, comprehensive policy engagement, global advocacy, legal interventions, grassroots grantmaking, and convenings such as RightsCon, we fight for human rights in the digital age.
The Access Now Digital Security Helpline is a globally distributed team who provides 24/7 incident response and digital security advice for civil society around the world. We offer real-time, direct technical assistance and advice to civil society groups & activists, media organizations, journalists & bloggers, and human rights defenders.
About the Role
As Shift Manager you will lead the operations of the Digital Security Helpline team in the region. You will manage a team of technologists, providing real-time direct technical assistance to at-risk users in the world. You will support the local team in managing the case workload, and will contribute to problem-solving on the daily operations. You will be an instrumental part of the Helpline management team, and will contribute to the development and improvement of processes, workflows and documentation of the global Helpline operation.
This role is perfect for a confident and skilled manager that cares deeply about Human Rights, understands the value of a process-driven operation and is passionate for the mission of the Digital Security Helpline.
Essential Duties & Responsibilities
Skills, Knowledge & Abilities
We do not expect applicants to have every skill and ability described above. We expect this Team Member to grow into their role, and to also make it their own. Women and LGBTQI individuals are encouraged to apply. We are keen to receive applications from people who consider themselves under-represented in the security and/or technology communities — even if they feel they meet only some of the qualifications.
Education
A level of education that when combined with your professional experience will show you have the capability to contribute meaningfully to the Access Now Digital Security Helpline and the users we support. Candidates who have relevant academic degrees (Master degree, Engineering degree), security certifications (Security+ and similar) or project management certifications (PMP and similar) are encouraged to apply, but this is a plus — not a requirement.
Location, Compensation, and Benefits
This is a full-time position based in Tunis. We anticipate a salary starting from 7,500د.ت TND Gross monthly.
We offer benefits to help our employees embrace new challenges and allow them to advance their career. Those include travel, and access to our global network of knowledge and expertise! Additional benefits available for our Tunisian employees include:
To Apply
Please submit the following documents through the APPLY FOR THIS JOB link:
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Access Now is an international human rights organization committed to diversity and is an equal opportunity employer. We value and encourage diversity and consider applicants for all positions without regard to race, color, religion, creed, gender, sex, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
This commitment applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
For further information, please contact Bryan Rogers, Human Resources Manager, at
. POSTULER .
[email protected]
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Pour postuler, envoyez votre CV et votre lettre de motivation par e-mail à bryan@accessnow.org