Exchange Programs Assistant (Tunisia)

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

Amideast’s offices in Tunis and Sousse help over 15,000 Tunisians reach their personal and professional goals by providing English language training, professional certifications, and testing, advising on study in the USA, and a variety of scholarship and exchange program opportunities. The Exchange Programs Assistant reports to and assists the Exchange Programs Manager in the day-to-day operation and execution of activities in support of exchange programs such as the U.S. State Department’s Fulbright Foreign Student Program, the Kennedy-Lugar YES Program, and the Professional Fellows Program.  

RESPONSIBILITIES

• Conduct general office tasks: printing, scanning, emailing, phoning, photocopying, and classifying files
• Inform individuals and groups about exchange programs and correspond with applicants throughout the process
• Respond to walk-in and phone inquiries about EP programs
• Assist in conducting advertising and recruitment campaigns for each scholarship program
• Assist with pre-departure orientation programs, including logistics, food, and travel
• Assist with logistics for selection interview panels for each scholarship program
• Process and maintain applications and files
• Track applicant details
• Update the alumni database and coordinate alumni activities, events, and projects
• Correspond with Amideast Headquarters and other involved parties as needed.

QUALIFICATIONS AND SKILLS
Required

• Bachelor’s or License degree in relevant field, e.g.  education, humanities, HR, business administration, or other
• A high level of proficiency in English, French, and Arabic
• Microsoft Word, Excel, Outlook, and PowerPoint skills
• Excellent oral and written communications
• Attentiveness to detail and consistent follow-through, particular regarding logistics, planning and problem-solving skills.
• Ability to maintain confidentiality in all aspects of the job
• Good customer service and public relations skills
• Ability to manage multiple tasks and priorities with frequent interruptions
• Ability to communicate, interact and work effectively and cooperatively with all people including those from diverse ethnic and educational backgrounds
• An ability to take initiative and work effectively without close supervision
• Ability to balance sensitive political and cultural issues and develop a broad base of working relationships
• Collaborative, team-oriented approach to work

Preferred

• 3 months to one-year experience in a U.S. academic environment or an equivalent combination of
  experience and/or education from which comparable knowledge, skills and abilities have been achieved

WORK ENVIRONMENT

• The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full time, temporary, or hybrid basis).
• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

Up to 10% business travel may be needed to support the Exchange Programs department as needed.

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.