The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

British Council Tunisia

 is looking

Customer Service Manager

to join our team.

Purpose of job:

The post-holder will lead the team of Sales and Customer Services across the country, demonstrating the values, behaviours and knowledge required by Customer Service professionals to ensure the quality and efficiency in service delivered to internal and external clients increase customer satisfaction, loyalty and retention to meet their expectations.

The post-holder will contribute to the volume growth of our consumer facing products by improving sales performance and ensuring reliable data is gathered from new and existing customers and presented to relevant stakeholders in a timely way. Provide measured insights into our customers for various business units within the British Council.

 

For more information regarding this vacancy, please refer to the documents below: 

Customer Service Manager – Role Profile 
British Council Behaviours
British Council Core Skills