🚨 Opportunity Alert! 🚨
🚨 Opportunity Alert! 🚨
We’re seeking
a Technical Support Specialist Tier 1
for a hybrid role at WHC in Tunis.
How You Fit In
Reporting to the Team Lead, Technical Support specialists handle front-line communication with clients by email, chat and phone. They keep clients happy by helping them troubleshoot issues, resolving any problems or frustrations they may have, and suggesting solutions, services or products that may fit their needs.
L1 support agents should be effective communicators, have a very solid understanding of our products, services, and systems, and have the necessary soft skills to defuse situations with clients before they become problems.
You Will Make An Impact By
- Respond to live calls, chats and L1 support tickets in English & French, carefully documenting each intervention and ensuring client satisfaction
- Assist L2 and L3 agents with migration, translation, and other issues requiring communication with the client
- Help identify and report generalized issues (NOCs), either as reported by clients
- Participate in the provisioning of services requiring manual activation steps (such as SSLs and IPs)
- Identify Sales opportunities (Leads) and log them for follow-up
- Assist new clients with onboarding, advising them on the right product according to their business and technical needs (web hosting & Domains)
Qualifications
- Excellent communicator, both spoken and in writing
- Problem solver
Good typing speed: 40+ Words per Minute (WPM) - Bilingual: English & French
- Computer-savvy
- Experience in a call center or in a related technical field (such as hosting) is highly preferred
If you know any passionate tech enthusiasts looking for an exciting opportunity, spread the word! 🌟
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