Vistaprint

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Operational Support Engineer

Are you the perfect blend between technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our development team. Read on!

The VCS Operations Support Engineer will help our development and business team to serve our partners around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems. The Operations Support Engineer will be a trusted advisor to the Development team on tool and process improvement opportunities.

Your role will involve

• Resolving problems (often requiring strong API troubleshooting skills), determine root cause and business impact, propose long term prevention, and report on those activities.
• Being in charge of the creation and ownership of operational toolsets for the Software development team and its business partners
• Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team
• Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asks
• Escalating to development, marketing, and track problems through resolution, using both manual and automated tracking systems; training business in the use of tools;
• Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.
• Javascript development is a must
• Salesforce development and administration skills is a huge plus.

In return you will bring

• Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems
• Good judgment and ability to manage problems outside of one’s area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.
• Prior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffs
• Knowledge of Postman or Swagger or other tools with troubleshooting and making API calls.
• Excellent communication, organization, and teamwork skills required.