The British Embassy in Tunis 

currently has a vacancy for

a Protocol and Freight Manager

 Grade – B3 (L) to start as soon as possible.

Main Purpose of the Job:

As the Protocol and Freight Manager, you will be responsible for leading on the Protocol and Freight operations, putting in place the systems and processes that will lead to an effective collaboration with the Tunisian government and a smooth delivery of Protocol work. You will work in close collaboration with senior stakeholders in the Tunisian Government, manage a Protocol Officer and directly report to the Head of Corporate Services.

Main duties and responsibilities:

Protocol Management

• Advise and handle special procedures of the diplomatic accreditations for senior positions at post such as: HM Ambassador, Defence Attaché, Deputy Defence Attaché and General Consuls.
• Advise on and apply for accreditation of new slots in co-ordination with FCO help desk.
• Engage with MFA, customs and government influential officials to develop a productive relationship and resolve protocol issues before they cause operational difficulties for Post
• Advise Senior Management on reciprocal arrangements in consultation with Protocol London; such as airport passes quota and airport access in VIP visits, dip bags and diplomatic shipments clearance
• Offer guidance and advice on Protocol requests or issues.
• Advise other sections on the issuance and drafting of specific notes verbales to maximise engagement with MFA
• Advise and liaise with the Defence team on all protocol related matters.
• Monitor quality of protocol services delivered to staff and lead on devising and delivering remedial plans.

Freight Management

• Manage and advise on all Freight policies and procedures to ensure efficient and safe movement of import and export for UAF, heavy baggage, diplomatic Vehicles, or any official diplomatic goods.
• Liaise with Ministry of Foreign Affairs, local expert on Tunisian regulations for diplomatic freight.
• Advising UK based officers with entitlements and appropriate shipping options via ; air , sea or diplomatic bag
• Monitor the quality of services delivered by Freight Forwarder companies and advise FCO bag room team/ Diplomatic Supplies with the best service delivery companies on the market to ensure smooth customs clearance.

Managing Diplomatic Vehicles’ legalisation

• Manage and advise the Embassy on the process and rules of issuing and renewing official and private diplomatic car licences annually at MFA, Tunisian traffic department and the customs authorities.
• Liaise with Ministry of Foreign Affairs, local expert on Tunisian regulations for diplomatic vehicles both personal and official fleet.
• Advise on the policies of diplomatic car immunities and entitlements.

 

Key competencies required:

• ·   Leading and Communicating – Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm. It is about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
• ·      Changing and Improving – People who are effective in this area are responsive, innovative and seek out opportunities to create effective change. It is about being open to change, suggesting ideas for improvements to the way things are done, and working in ‘smarter’, more focused ways.
• ·      Delivering at Pace – Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. It’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way. 
• ·      Managing a Quality Service – Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. 

Minimum qualifications:

 Essential

• Fluency in English, French and Arabic both written and spoken
• Minimum of 3 years’ experience delivering Protocol work
• Proven organisational and administrative skills – following set procedures and guidelines methodically and accurately with minimum supervision
• Ability to work under pressure and excellent problem solving & decision making skills
• Proficient IT skills (Excel, Word, Outlook and PowerPoint)

Desirable

• Experience of working in an Embassy or Ministry environment

Working hours and remuneration:

The British Embassy in Tunisia offers an attractive working environment and remuneration package for this role. Initial salary will be TND 3,052 per month while on probation. Salary after probation is TND 3,776. This is a Full-time, Fixed Term contract for 1 year (renewable).

 

Conditioned working hours are 40 hours gross per week. Standard working hours are from 08:00-16:30 from Monday to Thursday and 08:00-13:00 on Fridays. A flexible working pattern may be possible by agreement with the line manager but it would be dependent on business requirements and in line with current terms and conditions of service.

 

The successful candidate will be subject to a 90-day probationary period.

The appointment will also be subject to satisfactory local and UK security clearances.

Eligibility:

Candidate must be eligible to work and reside in Tunisia immediately.

 

Application process:

Please go to this link to apply: https://fco.tal.net/vx/appcentre-ext/brand-2/candidate/so/pm/4/pl/1/opp/9643-Protocol-and-Freight-Manager/en-GB

Interested candidates must attach the following documents along with their online application form:

 

1. An updated Curriculum Vitae (CV)
2. A Covering Letter

 

Applications that do not include these will not be considered.

Closing date for applications is at 23:55 (local time) on 07 July 2019.Applications received after the stated deadline will not be considered.

 

Due to the large amount of job applications the Embassy receives, only those shortlisted for interview will be contacted.

 

The recruitment process, including security clearance, is expected to take around two months.

 

The start date mentioned is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

 

 

The British Embassy Tunis is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.