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The RMC Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual MPS agreement. He/she is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes.
Job specifics/responsibilities:
Working relationships:
Internal:
External:
Education (degree) and professional experience required:
Other requirements
Personal skills and qualities:
Technical skills (procedures and documents the employee has to be acquainted with):
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