Remote Management Services Analytics and Proactive Fleet Management Lead
At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone – at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
Job Scope
The primary role of the Analytics and Proactive Management Lead is to perform the Analytics and proactive management tasks for EMEA MPS customers using the available tools and technologies. Part of this job, the Analytics and proactive management lead provides technical advocacy and strong data analytics for RMS assigned Fleet Management Engineers (FME) and to the account Team and the customer for Non-RMS accounts.
Analytics and proactive management lead must have a strong technical aptitude to manage proactively MPS customer print fleet, detect alerts and prevent failure, propose corrective actions using the available remote management tools, analytical skills to perform the contracted proactive management with RMS customer but also Non-RMS customers using SDS Fleet Ops in order to prevent problems, drive account(s) efficiency and show proactive management added value.
Key Job Responsibilities
Education And Experience Required
3045599
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