Job Description:

Bilingual Customer Success Representative

In the role of Customer Success Representative, you will own the customer experience and be our customer’s advocate. We’re looking for someone with 1-5 years’ experience in customer-facing roles (Customer Success, Sales, Account Management, Support, and Customer On-boarding) in a technology environment.

• You have an excellent service attitude with the ability to be empathetic, responsive, and resourceful.
• You’re an active listener that always puts the customer first!
• You are excellent at uncovering customer needs and provide the right counsel to guide them through the sales process when an up-sell is appropriate. This role directly impacts customer satisfaction, adoption, retention and the overall success.
• You will work closely with our Product, Sales, Marketing and Leadership teams to ensure our customers’ voices are heard.
  

Key Responsibilities:
• Successfully on-board new customers.
• Build post-sale relationships to support and update customers on new features, enhancements, andproducts.
• Train and provide support to customers by becoming a platform expert.
• Identify, develop and recognize new opportunities for expanding the portfolio of customers.
• Advocate and manage customer needs/issues cross-departmentally for ShipTime to better serve customers.
• Identify high-risk customers and reach out to avoid churn.
• Meet personal/team targets.
• Help create a company-wide culture of customer success with the passion to create memorable experiences.
• Work with the sales team and provide updates on the on-boarding process.
• Have a high level of initiative and the ability to work independently within the team.

Why:
Our client is a web-based shipping platform tailored to small business users. They can compare shipping rates, process shipping labels, track and manage all of the packages they send in one online application while getting big discounts from brand name carriers like FedEx and Purolator. As a key member of our Customer Success Team, you’ll be working within a fast-growing, fun technology company that provides an inspiring environment, a positive culture, and great people!

Benefits:
• A competitive salary + bonus
• Transports will be managed and guaranteed by the company during late evening and night shifts.
• Ongoing training and learning opportunities.
• Personal and professional growth. Our company is small and growing quickly!
• Internal break/lunch areas available for the team.

Skills & Qualifications:
• 1-5 years’ experience in customer-facing roles (Customer Success, Sales, Account Management, Support, Customer On-boarding).
• Fluent in French and English.
• Excellent written and verbal communication skills.
• Must be able to thrive in a fast-paced, multitasking environment.

At Carthago Lab, we believe that diversity is key to building high-performing teams and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

.             POSTULER              .

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